Agreement to These Terms
These Terms of Service ("Terms") govern your access to and use of the Hasomi mobile application and connected services (together, the "Service"), provided by Anvya AI Solutions Pvt. Ltd., having its registered office at 621–622, 6th Floor, Tower A, Artha SEZ, Plot No. 21, Tech Zone 4, Greater Noida — 201306, Uttar Pradesh, India ("Hasomi", "we", "us"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Your Account
- You must sign up using a valid phone number and complete the verification (OTP) process to create an account.
- You are responsible for keeping your login credentials and device access secure, and for all activity that occurs under your account.
- You must provide accurate account and property information and keep it up to date.
- You may delete your account and associated data at any time from Settings → Account → Delete Account. See the Privacy Policy for what deletion does and does not remove.
What the Service Does
- Hasomi is a software layer for monitoring and controlling connected properties — homes, floors, rooms and the devices assigned to them.
- Hasomi does not manufacture, sell or install the physical devices, sensors or wiring in your property. Those are provided and installed by your property provider or a third-party vendor.
- Features include live device status and control, energy and water insights, scenes and automations, alerts and notifications, and optional family member access.
- The Service depends on your property's devices, gateways, internet connectivity and third-party infrastructure being online and functioning correctly — Hasomi cannot guarantee outcomes that depend on hardware or connectivity outside its control.
Safety-Critical Devices and Alerts
- Where the Service shows status or alerts for safety-related devices (for example smoke sensors, gas sensors or pumps), this is provided as a convenience and secondary notification layer only.
- The Service must not be relied upon as your sole life-safety, fire-safety or emergency-response system. Always keep manufacturer-installed alarms, sensors and safety equipment maintained, tested and compliant with local regulations, independent of this app.
- Commands sent to certain safety-related devices require you to explicitly confirm the action in-app before it is executed, as an extra safeguard against accidental control.
- In an emergency, follow your local emergency procedures first — do not wait on or rely on an in-app notification.
Subscription Plans and Billing
- Hasomi offers multiple subscription tiers with different limits on connected devices, homes and family members, billed monthly or annually as shown in the app.
- Submitting a plan in Checkout creates a pending subscription request — it does not immediately collect payment or activate the plan in-app. Our team follows up outside the app to complete payment and activate your selected plan.
- A promotional code you enter is validated and, if valid, applied by our systems — the amount shown in the app before that validation is an estimate, not a final charge.
- You may request a refund through the app; refund requests are reviewed and are not automatically approved.
- You can manage your auto-renewal preference from the Subscription section of the app; canceling stops future renewal but does not retroactively refund the current billing period unless otherwise agreed.
- We may change subscription pricing or plan features going forward; changes will not retroactively alter a period you have already paid for.
Family and Multi-User Access
- An account owner may invite family members to share access to a property, subject to the invited member limit of the active subscription plan.
- The account owner is responsible for managing which members and devices have access, and for removing access when appropriate.
- Hasomi is not responsible for disputes between an account owner and invited members over property access or control.
Third-Party Integrations
- The Service may connect to third-party integrations such as Amazon Alexa and vendor device platforms at your request.
- These integrations are operated by third parties under their own terms and privacy practices, which you should review separately.
- Hasomi is not responsible for the availability, accuracy or behavior of third-party services, or for hardware defects in devices we did not manufacture.
Acceptable Use
- Do not use the Service to access, control or interfere with a property or device you are not authorized to manage.
- Do not attempt to reverse engineer, disrupt, overload or gain unauthorized access to the Service or its backend systems.
- Do not use the Service in a way that could endanger people, property, or the safe operation of connected devices.
- We may suspend or terminate accounts that violate this section.
Intellectual Property
- The Hasomi app, its branding, design and underlying software are owned by Hasomi or its licensors and are protected by applicable intellectual-property laws.
- You are granted a limited, non-exclusive, non-transferable license to use the app for its intended purpose on your own devices. No other rights are granted.
Disclaimers
- The Service is provided "as is" and "as available." We do not guarantee uninterrupted, error-free or always-accurate operation, particularly where it depends on third-party hardware, vendor platforms or network connectivity.
- Energy, water and other insights are estimates based on available telemetry and may not exactly match utility billing.
- To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Limitation of Liability
- To the extent permitted by law, Hasomi is not liable for indirect, incidental, special or consequential damages arising from your use of the Service, including loss of data, property damage, or losses arising from third-party hardware or connectivity failures.
- Nothing in these Terms limits liability that cannot be excluded under applicable law.
Termination
- You may stop using the Service and delete your account at any time from Settings → Account → Delete Account.
- We may suspend or terminate access to the Service for violations of these Terms, non-payment of an active subscription, or as required by law.
Changes to These Terms
- We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date shown on this page. Continuing to use the Service after changes take effect means you accept the updated Terms.
Governing Law
- These Terms are governed by the laws applicable in India, with the courts at Gautam Buddh Nagar, Uttar Pradesh (the location of our registered office) having exclusive jurisdiction, and any disputes will be subject to the exclusive jurisdiction of the courts located there.